Ordering Information


ALL ORDERS

Please provide your address EXACTLY as it should appear on the package to you. You can send your order via email or use our order form .
SHIPMENT DATES:
Lucid Technologies only ships on Saturdays. If Lucid Technologies receives your order on a Saturday your product will not be shipped until the next Saturday.
ORDERS VIA THE MAIL:
Download our order form , save it as a text file, insert your information, then print and mail.
Payment:
Checks made out to Lucid Technologies in U.S. dollars or postal money orders in U.S. dollars are preferred. Checks in other major currencies are also acceptable.
CREDIT CARDS: PayPal Info
Lucid Technologies is a verified PayPal vendor and accepts domestic (US and Canada) orders via PayPal. Click on the icon to the right for details on how to use PayPal for your Lucid Technologies purchase.
COD:
Lucid Technologies does not accept COD orders.
SOFTWARE UPDATES:
Software updates are normally provided free of charge via email.
DOCUMENTATION:
Documentation is provided as PDF files and is normally delivered via email.
WARRANTY POLICY:
Kits are warranted only for defects in parts and only before assembly begins.
Assembled & tested units are warranted for defects in parts and workmanship for 45 days from the date of purchase. Lucid Technologies assumes no responsibility for damage caused by misuse, careless handling, or where repairs or alterations have been made by others.
RETURN POLICY:
Kits and assembled & tested units may be returned for refund within 30 days of purchase. All items must be returned in their original condition. Send the item, transportation paid, to Lucid Technologies. All returns are subject to a $3 processing charge.

DOMESTIC ORDERS (U.S.)

CARRIERS:
For small domestic shipments our preferred method is U.S. Postal Service, Priority Mail. In spite of recent postal increases, Priority Mail remains less expensive than UPS.
SHIPPING CHARGE:
Via Priority Mail - for orders less than $225 add $8.00, no charge for orders over $225.
Other carriers - shipping at your expense.
TAXES:
Maryland residents add 6% sales tax.

INTERNATIONAL ORDERS

Lucid Technologies does not accept orders outside the US or Canada. If you wonder why, see PayPal's policy for vendors shipping internationally. If I can find a good alternative to PayPal this may change. Any suggestions?

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